Let's help you gain access to your online account again, @QUEEN_1990!
If you haven't already, we recommend that you try resetting your password. This can help to re-sync your account and allow you access to it. Follow these steps to reset your password:
Enter your user ID and the last name associated with your ID.
Choose your verification method and follow the prompts.
Enter and confirm your new password.
In addition to that, we'll need to know if you're receiving any specific error messages when you attempt to log into your account. This can help us narrow down the root cause of your login issue.
I called a month ago because we are trying to go paperless and have access to all of our invoices on line. There are several accounts that have an email attached to them but the person that the email belongs to is no longer with the company. When I called, the AT&T representative said that everything was changed over but I am still not able to access the accounts associated with this persons email address. I get notifications that the accounts are due or past due but have no way to go in and get any information. It wants to send a verification email to the person who is not here. I was told that I would receive something in the mail to get this taken care of but have still not received anything to get this changed. Why can't AT&T make the change from their office so that I can access the bills? This is very frustrating that I can't access the invoices I can pay them on time.
Hey there @rflippo. Thanks for reaching out to us and we'd be happy to help you.
Just to confirm, is this a business account or a regular AT&T account. This will help us know what further steps we'll need to take. Also, are you just trying to gain access to other account so that you're able to pay the bills for them? We're just trying to make sure we understand what you're asking.
Hi there @rflippo, We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Accepted Solution
Official Solution
ATTHelp
Community Support
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207.7K Messages
3 months ago
Let's help you gain access to your online account again, @QUEEN_1990!
If you haven't already, we recommend that you try resetting your password. This can help to re-sync your account and allow you access to it. Follow these steps to reset your password:
In addition to that, we'll need to know if you're receiving any specific error messages when you attempt to log into your account. This can help us narrow down the root cause of your login issue.
We look forward to hearing back from you!
Lacey, AT&T Community Specialist
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rflippo
New Member
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2 Messages
3 months ago
I called a month ago because we are trying to go paperless and have access to all of our invoices on line. There are several accounts that have an email attached to them but the person that the email belongs to is no longer with the company. When I called, the AT&T representative said that everything was changed over but I am still not able to access the accounts associated with this persons email address. I get notifications that the accounts are due or past due but have no way to go in and get any information. It wants to send a verification email to the person who is not here. I was told that I would receive something in the mail to get this taken care of but have still not received anything to get this changed. Why can't AT&T make the change from their office so that I can access the bills? This is very frustrating that I can't access the invoices I can pay them on time.
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ATTHelp
Community Support
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207.7K Messages
3 months ago
Hey there @rflippo. Thanks for reaching out to us and we'd be happy to help you.
Just to confirm, is this a business account or a regular AT&T account. This will help us know what further steps we'll need to take. Also, are you just trying to gain access to other account so that you're able to pay the bills for them? We're just trying to make sure we understand what you're asking.
We look forward to hearing from you.
Robert, AT&T Community Specialist
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rflippo
New Member
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2 Messages
2 months ago
We are the landlord for several locations. We have several accounts with you and they are all business accounts.
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ATTHelp
Community Support
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207.7K Messages
2 months ago
Hi there @rflippo,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Charlene
AT&T Business Social Media
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