Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.

New Member


1 Message

Monday, June 22nd, 2020 10:41 AM

How can i get official outage documentation?

Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?

Accepted Solution

Official Solution


ACE - Expert


32.3K Messages

3 years ago

Assuming you're a residential customer, you'd have to write it.  AT&T provides no SLAs with regards to residential customers, and are not going to provide RCA or anything of that sort with regards to them.


I don't think any other residential provider is going to be much different.  If you require an SLA (Service Level Agreement), then you need a business account.  But that'll cost you.


Your employer should know this.


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.