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How can i get official outage documentation?
Hi! I work from home as a virtual customer services associate and on the 18th and early morning 19th the internet was out. My company is wanting a document stating that. How can I get this?
ACE - Expert
3 years ago
Assuming you're a residential customer, you'd have to write it. AT&T provides no SLAs with regards to residential customers, and are not going to provide RCA or anything of that sort with regards to them.
I don't think any other residential provider is going to be much different. If you require an SLA (Service Level Agreement), then you need a business account. But that'll cost you.
Your employer should know this.