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glitchy77's profile



1 Message

Tuesday, March 13th, 2018 4:51 PM

How can I escalate an account Issue with Uverse Customer/Technical Services?

I have had an issue with my account since August of 2017. I have been without internet service for half a year trying to troubleshoot this concern. Every time I get someone who is going to help me, and they send a technician out to my house, the technician informs me that they cannot help and they will pass my account to their "escalation team" and then I never hear anything back. I have called on numerous occasions and spoken to numerous supervisors with AT&T and have yet to get a resolution to my issue. On Feb 6 I called an spoke to a supervisor (Inoon - not sure her spelling) Agent # AE0461, who was very helpful, but once again a service technician was sent out and nothing was done and I was told it would passed to the "escalation team" which once again did not contact me.


I have been without internet service since Aug and I just need to get my service restored. How can I get someone who will genuinely help me with this?

Community Support


221.6K Messages

6 years ago

Hello @glitchy77 , Thank you for reaching out to AT&T's Community and Forums Team. I understand you need help to get your service restored. This is a unique situation with your account. I would like to confirm some few questions to best help!

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from @ATTHelp and reply to my message with the requested account details.

I look forward to your response and the opportunity to help you!

@ATTHelp DianaG, Community Specialist

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