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New Member

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1 Message

Thursday, July 2nd, 2020 6:08 AM

Help w bill due to co vid 19

My unemployment hasnt kicked in yet and my service has been disconnected. Im trying to work from home using my internet and my son plays xbox constantly. Now we r having a hard time w our service suspended and i cant pay until i get the unemployment checks. Help

Accepted Solution

Official Solution

Community Support

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231.2K Messages

4 years ago

We understand that these are trying times, @Katwood420, and we're here to help point you in the right direction.

Since your services have already been suspended, you will need to reach out to our internal collections team to see what payment arrangement options you have available.

Let us know if you have any other questions or concerns.

John, AT&T Community Specialist

Former Employee

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32.9K Messages

4 years ago

Unfortunately it won’t be restored until you pay your bill to zero. There was a waiver form you needed to fill out before interruption unfortunately now it’s too late 

ACE - Expert

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64.7K Messages

4 years ago

This forum is not customer support. No one here can restore your service. You need to call.

New Member

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5 Messages

4 years ago

Don’t bother calling At&t. All they about is the money. I was given a one time courtesy even though I’ve been paying small portions. I’m still having a hard time keeping up and I get cut off on Monday. They returned my payment because it wasn’t enough. Verizon wireless which I know someone who has it as long as you make payments the won’t disconnect you. That’s the example AT&T should be following not greed 

Community Support

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231.2K Messages

4 years ago

We're happy to help in any way we can, @Ltorres1379.

 

If you'd like for the community forums team to see what we can do to help you keep your service active, please let us know!

 

Thank you for sharing your feedback!

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

4 years ago

I’d take any help I could get at this point 

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