Tmollette's profile

New Member


1 Message

Friday, January 27th, 2023 4:42 PM

Getting new service

I have my own router/modem 


Community Support


210.3K Messages

2 months ago

We're here to help with any service questions you may have, Tmollette!



When you receive your new equipment, you will have to enable IP Passthrough to be able to use your own router/modem. Once you get your equipment, feel free to reach back out and let us know, so we can give you the proper steps for your device.


Let us know if you have any other questions or concerns!


CalebP, AT&T Community Specialist 


ACE - Expert


20.1K Messages

2 months ago

@Tmollette  I don't think ATTHelp quite answered your question. You still need to use the AT&T gateway if you want fiber service but you can use your own router (which would be much better than the gateway router) as long as you place the gateway in pass through mode to "disable" the router options in the gateway. The gateways, from what I understand, do not have a bridge mode.

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