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New Member


1 Message

Wednesday, November 10th, 2021 2:39 PM


an account was opened up under my SSN but not my name-I didn't authorize this account. I am now in collections for an account I didn't even open up. 

Please assist w closing this account and clearing my SSN from the collection agency 

thank you 

Accepted solution

Official solution

ACE - Expert


32.5K Messages

3 years ago

You need to speak with AT&T's Global Fraud Department to discuss the identity theft dispute. This is a public customer to customer forum.

Report an Unauthorized AT&T Account or an Account Change - Internet Customer Support (att.com)

How to report an unauthorized AT&T account or service

Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management Organization at one of these numbers:
  • Wireless accounts: 877.844.5584
  • Digital phone, Internet, or U-verse TV accounts: 888.471.4576

New Member


62 Messages

1 year ago

Hi Carina

Your sensitive data is not safe with AT&T. It is possible their employees took part in the fraud as this is exactly what happened to me in Nov 2022. AT&T is using deceptive practices to sell products. I assume it is to fluff their earnings reports. AT&T fraud department investigation results for my situation yielded nothing. They said no fraud happened when it clearly was AT&T employees who altered my account to another person's name, confirmed to that person (in AT&T store #K933) that my account belonged to them and sold an iphone 14 to the person they illegally gave my account to. After AT&T realized their error and updated my account, the AT&T fraud team sent an email saying I was responsible for the charges made when fraud took place. The worst thing is I lost my pre-approved FHA mortgage due to the new charges incurred. (My lender agreement stipulated I incur no new debts prior to closing.) Currently I am in the arbitration process with AT&T. I specifically noted the fraud team's report as well. They are a complete joke.

I recommend filing an official AT&T complaint with your state's Atty General and directly to AT&T through Fairshake lawyers. 

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