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Cathyp330's profile

New Member


4 Messages

Thursday, August 4th, 2022 7:31 PM

Fixed Wireless Internet - Major issues for going on 9 weeks

I would like to know why AT&T is not addressing the severe internet issues in the 32696 Zip Code.  I have spent over 13 hours of my time on hold or trying to talk to anyone to have them resolve this issue.  I have had a technician out twice and have all NEW equipment.  It is not the equipment.  I am paying my bill monthly and still have NO service.  I do not understand why this has not been addressed and the customers in this area notified.  It seems a bit greedy to keep taking people's money for a service you aren't providing.

Community Support


221.1K Messages

1 year ago

We understand the importance of a reliable connection and want to help get your Fixed Wireless Internet back up and running, @Cathyp330

So that we can dig a little deeper into what's going on, we'll need to speak privately. Check the direct message inbox in the top right corner of your screen. We'll be sending you a DM shortly.

In the meantime, feel free to check out our article about gateway status lights. Please let us know if any of the lights on your gateway are red.

We look forward to hearing from you!

Lacey, AT&T Community Specialist 

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