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terribleserviceforever's profile

New Member

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2 Messages

Fri, Jun 24, 2022 3:11 PM

Did they screw you too?

AT&T sent a $60 charge to collections - I'm an active customer, on autopay with a $0 balance.  It took me 4 hours just to find out what the charge was related to.  Then it took me another 2 hours to pay!!!!  I had to talk with 4 people just to pay.  On the last call, after 34 minutes, the woman gave me a web address to pay directly.  

I don't know if I've ever had a worse experience.

ATTHelp

Community Support

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196.1K Messages

2分前

Please accept our apologies for your experience, terribleserviceforever.

 

If you ever need help in the future, don't hesitate to reach out to us here, so we can find a resolution for you as quickly and as easily as possible.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

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2 Messages

2分前

Will it take 4 more hours to reach a resolution?

tonydi

ACE - Guru

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6.3K Messages

2分前

If you're waiting for ATTHelp to come back with a resolution, don't.  For one it's not clear that you have an issue to be addressed, it seems like you just came here to vent, which is fine BTW.

And two, they probably can't help anyway.  From reading a lot of similar issues in these forums, billing issues can only be handled over the phone.

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