Buckhey's profile

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Saturday, November 26th, 2022 5:58 AM

Customer Service Issues

I turned on my TV tonight and I had to sign in to the TV with my password and user ID name. Why should I have to do this? It would not take my password which I had written down. I ended up changing my password five times in attempting to access my account, and each time was unsuccessful. Now it says I am locked out for 24 hours...because ATT system would not accept my changed passwords it locked me out? As a CPA I am used to passwords and user names, and all five times the username/password were correctly entered.

DirectTV chat (real person) told me that I had to talk to the internet ATT people. So went to my internet account...and it wouldn't accept my password either and it also says I am locked out for 24 hours.

ACE - Expert


24.1K Messages

2 months ago

Since this has nothing to do with wireless (cellphone), moving post to Internet forum.


ACE - Expert


30.9K Messages

2 months ago

First let me say:

AT&T has spun off AT&T TV / DIRECTV to a separate DIRECTV company.  Please see their forums here:  https://forums.directv.com/

But instead of dumping you back on DIRECTV, something like the DIRECTV chat rep did, I'd like to ask to be sure:

Exactly what/when/how did you get prompted for a username password:

  • Was it a TV message looking for your Wi-FI SSID and password?
  • Was it the DIRECTV stream box looking for account information?
  • Something else?
  • Can you provide a screenshot?


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