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FrustratedCustomer89's profile

New Member

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1 Message

Mon, Jun 20, 2022 12:16 AM

Copyright Infringement tutorial STILL not loading

Tried with my personal login and the email assigned to my account (@att.net); tried in regular Chrome and Safari; tried in Incognito Chrome and Safari; tried chatting with ATT chat support they didn't know this was an issue and told me to call in- calling into Support they had no idea how to fix it and kept thinking it was an issue with my service even though you can google search this issue and multiple threads come up.  My deadline is 06/21 and you cant threaten to turn off my internet when your own website prevents me from doing it.  I need a solution ASAP.

ATTHelp

Community Support

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195.7K Messages

2分前

We can help you with the copyright infringement tutorial, FrustratedCustomer89.

 

Let’s meet in a Direct Message to begin. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

1分前

I have the same issue.

Please help

ATTHelp

Community Support

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195.7K Messages

1分前

We're here to help you with accessing the copyright infringement tutorial, @Av8riam.

 

To assist you further, we're going to need to meet in a DM.

 

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to speaking with you shortly!

 

Jarod, AT&T Community Specialist

tonydi

ACE - Guru

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6.1K Messages

1分前

If anyone in this thread actually gets a successful resolution in a DM I'll fall over dead,  uhh, please come back and post what that was. 

This issue has been going on literally for years without one person saying they got through.  I'm almost thinking AT&T is just telling people in private to ignore the notice because nothing will happen if you don't do the tutorial.

New Member

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3 Messages

1分前

Not working...

That's what I suspect also

New Member

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3 Messages

1分前

can I get a DM as well, or someone to verify that the DM is "the page is broken no changes will be made to your account"

Fortunately, I have options if my speed is throttled or my service is interrupted but I bet that's not the case for everyone who has to go through this dumb bureaucratic nightmare.

ATTHelp

Community Support

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195.7K Messages

1分前

Hi BSKY, we want to help you access the copyright infringement tutorial.

 

Let's meet in a Direct Message (DM). Check the message icon in the upper right-hand portion of the page and reply back.

 

We look forward to assisting you!

 

Jennifer, AT&T Community Specialist

New Member

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77 Messages

1分前

Try viewing the alerts from this site: https://copyright.att.net/info/home.html

This seems to be a common problem. I suspect it is an empty threat if their system isn't working.

When I got in I get to an error page with a URL:


https://copyright.att.net/info/error.html?error=server&errorMessage=You%20are%20not%20an%20Active%20HSIA%20user.

Which AT&T Internet Service do you have?

(edited)

New Member

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3 Messages

1分前

same thing. server error. The issue is that instead of using the email address on file or the User ID email, they're sending the alerts to the member ID email address they create that nobody uses and most can't access (because lol the account reset is yahoo tech and they email you a code... to that email... to access that email)

New Member

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77 Messages

1分前

So, maybe log into the main AT&T site (att.com), log in, go to My Account in the pulldown (https://www.att.com/acctmgmt/accountoverview) and CHECK EMAIL to get to the Yahoo mailbox associated with the account on file?

New Member

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77 Messages

1分前

It seems that the Copyright Site is tied to being an "HSIA" (High Speed Internet Access) user which I guess is U-Verse, DSL, and Fiber? 

Even though I have a Rural Fixed Wireless account, looks like that is not considered HSIA, but a form of a mobile wireless user?

What kind of service do you have?

tonydi

ACE - Guru

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6.1K Messages

1分前

Phillip, even though I have fiber I can't use the link because once I try to access the tutorial and sign in, it recognizes that my account has no flag on it and won't let me past that. 

But since this issue has come up a ton of times over the years, often times from customers who are panicking that they're about to lose their only Internet source, I have to believe that it's legitimately borked.  Shocking, I know, that anything on att.com might not work properly but I think that's where we're at. 🙄

New Member

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3 Messages

1分前

there's no check email on my account page btw.

but yeah. I'm just out if my account changes because of their broken procedures. If nothing changes, it's still ridiculous that I had to devote this much time to it.

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