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ramseyswift's profile



2 Messages

Saturday, March 18th, 2023 1:16 AM

Change if address

How do I activate my internet service at my new location? U brought my Netgear box and plugged it in but it's not working 😢 

Community Support


232.8K Messages

1 year ago

Hi ramseyswift, we'd be glad to help you set up your gateway.


We recommend performing a factory reset on the gateway to help it connect. Unplug the power connection behind the gateway for ~15 seconds, plug it back in, and wait for the Broadband light to turn green.


For further assistance, please provide more information:

  • Is the gateway powering on?
  • What color are the lights on the gateway? Use our guide on gateway status lights to learn what the lights mean and how you should troubleshoot.

We'll be awaiting your response.


Aminah, AT&T Community Specialist

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