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New Member


4 Messages

Sunday, June 28th, 2020 5:07 AM

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout

Cannot get help with AT&T 1800.288.2020 or Chat to fix the internet timeout.

First tried to use the online chat which direct me to a webpage to troubleshoot the connection. As expected it didn't find any error and have an option to restart gateway. Proceed with the restart didn't help the issue. 


Call 1800.288.2020, the system need my account number to connect to a live agent. No matter I spoke my account number or use the keypad to key in the information. The system will not find my account and disconnect me. 

New Member


1 Message

4 years ago

I am having the same issue. My internet and tv are not working I have been sitting here for over an hour trying to reset. I keep calling and they say they can't pull up my information with my account number or phone number. This is so frustrating. 

Former Employee


32.9K Messages

Are you behind on your bill? Everyone had 90 days to pay if filed a covid waiver 

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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