wwdjbox's profile

New Member

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1 Message

Saturday, January 28th, 2023 7:24 PM

Bill increased by $20

My AT&T internet bill rose by $20 for no reason. It says there are monthly charges that caused this change, but I have no idea why it happened. Background: I just got my AT&T internet about a year ago. Any ideas about this increase? Any help is appreciated, thanks.

ACE - Expert

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27.5K Messages

1 year ago

There was a price increase (annual) of $5 on everyone's internet. 

Most likely the other increase was from a discount you got for 12 months and has now expired.  A deep dive into this recent bill and an older bill should give you some insight.

Former Employee

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22K Messages

1 year ago

What speed tier subscribed to?

For internet 75 or lower there is a 1T data, if exceed the cap the overage charges are $10/50G up to $100 per month.

If this is the issue and expect continued high usage charges can subscribe to unlimited for extra $30 per month instead of potentially higher charges of $40 to $100 per month.

ACE - Expert

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27.5K Messages

1 year ago

If customers would just do a line-by-line comparison, they could figure out where and why an increase happened.

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