zharley88's profile

New Member

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4 Messages

Wednesday, January 25th, 2023 3:34 AM

Auto pay de-enrollment

I have been unenrolled from auto pay three times. I have not asked for this. So why does this keep happening? It’s an inconvenience to have to try to get it set back up when it was handled when I signed up for service. 

ATTHelp

Community Support

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207.2K Messages

4 days ago

We'd be happy to help you with your Autopay concerns, zharley88.

 

Have you received any credits added to your account? Customers who have received the $200 or $150 promo, and are on AutoPay may have their AutoPay disabled.

 

Your AutoPay can also be disabled for past due and non-payments, but can be reinstated once bill is paid.

 

You can enroll into autopay again by following these steps:

  1. Go to AutoPay. Sign in, if asked.
  2. Select the account you want to sign up for AutoPay, if you have multiple accounts.
  3. Toggle AutoPay On.
  4. Follow the prompts to finish signing up.
  5. Repeat these steps for each account you want to pay automatically. 

We are looking forward to hearing back from you.

 

Latoya, AT&T Community Specialist

 

New Member

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4 Messages

1 day ago

I have only received one $50 gift card and that happened before any of this. And this issue keeps happening. I have not been delinquent on my bills. The email I receive says that a request for deenrollment has been processed. I’m not requesting this, so who is? I showed an Att employee at a retail location, he never had seen anything like it. 

ATTHelp

Community Support

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207.2K Messages

1 day ago

Thanks for letting us know, @zharley88!

 

You'll need to contact our Customer Support team by calling 800-288-2020 if this happens again after re-enrolling. They are best equipped to help with your AutoPay.

Please reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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