Saturday, August 5th, 2023 6:39 PM
You make your own conclusion but this ATT personnel spoke broken English & was unable to communicate diplomatically
4 months ago
ATT should reprimand this technician, the audacity of the profanity & audio that ensued. Follow the related actions on this forum, had my security team provide closeup footage to provide actual facial recognition. ATT cannot deny these actions. This ATT forum format does not have the capability to allow the entire live audio & video feed to be viewed by those of us on the forum. Shame on this ATT Technician, whether subcontracted or directly employed - shame on you! And shame on you ATT for protecting such actions.
So very unprofessional! ATT has lost all credibility with me, my surrounding neighbors & my Family.
ACE - Expert
Were they on your property?
Were they working on any AT&T equipment on your property?
How do you know this person is an AT&T employee and not working for a contractor?
Why did you feel the need to have any interaction with this person?
Did you see them breaking any laws?
That lady is not wearing AT&T labeled clothing and it doesn't even look like she's wearing contractor clothing or identification either. Even if that is a legitimate contractor, it's not AT&T, so your judgement is misguided. I think you've jumped to conclusions.
Because she said she worked for ATT. I'd like to provide the entire video to those that are so quick to judge but this forum can't only photos. And to answer the other question, she was on my private property, no need to because the work was for the adjacent property. No right of entry on my property was granted. The median public property is lawful so no need to be on our private property. Tools, equipment & personnel was removed after l approached them. Whether they are contracted ATT personnel or in house ATT technicians they are not to be on my private property because there is no servitude, so bury the line where it belongs on my neighbors property. The neighbors want ATT but don't destroy my private property that l pay & taxed for to better an ATT customer. This isn't the 1st time, it took over a month to bury a line for the neighbor. Liability is a serious thing for homeowners especially with heavy foot traffic because of the start of the school season. Take a look at how they left the cable & you can make an educated opinion, until then your comments are speculative. Or you may take on the liability if someone gets hurt.
It’s called a utility easement and has. Nothing to do with servitude and they don’t need your permission to access said easement
Check with your local property tax authorities to find out where the UTILITY EASEMENT is.
If anyone is working OUTSIDE of the UTILITY EASEMENT then make your local authorities aware of this.
Ok, so she's a contractor for AT&T. As mentioned above, you need to make sure that there isn't a public easement on your property, and my guess there is. If not, then follow the suggestion by @skeeterintexas . The hand gesture appears to be in response to what ever you were saying to her.
Admittedly the work that we can see in that one picture does look to be sloppy but it could just be temporary to make sure that's where the conduit will go for the cable. The they'll mark the sidewalk and dig it up.
Otto to be so very negatively presumptuous without proof but l have security cameras that caught the entire incident. Profanity & finger gesture is not justified nor warranted. This forum won't allow me to post because of the limited space? Thank God for the other ATT technician & our security camera system, she quickly deescalated the unavoidable situation that's when the profaine ATT tech walked away giving us her profaine finger gesture. How dare her for doing that to my Wife & l! And how dare you Otto to assume differently! I wish l could post the video so you wouldn't be so biased for future homeowners that have been subjected to similar situations. We have experienced the burying of an ATT cable in March 2022 for the same neighbor, it took ATT over a month to bury? But they didn't have to enter nor use my private property. It's also a liability to place a cable over a sidewalk thats pertrudes inches above the sidewalk especially when there is heavy foot traffic. School season just started & we are in the proximity of 600 feet of the school. Initially in 2022 l verified the easement & ATT has no right of entry to my private property only the median & the neighbor's property since the service was located at my neighbor's home. Don't destroy my private property to provide service to my neighbor. You Otto & the ATT tech owe my Wife & l an apology.
Thank you Skeeter! you are obviously a gentleman and knowledgeable without bias. Yes sir, last March of 2022 l confirmed the easement and placement of the ATT's connection through our city's code enforcement & tax assesor. My private property has nothing to do with ATT's services nor should trespass on my private property unless l provide permission. My rght as a homeowner & property tax payer, l did my homework! Again Thank you Skeeter!
poor customer service