ATT would not cancel my old phone/internet account when I switched to U verse
Hi, all, I made the mistake of switching to ATT U verse in the end of January. Previously, I had a regular phone line and DSL internet also with ATT, same address. Since then, I was already charged once for the old account (because I used to be on automatic payments for my old account ) and, of course, I am charged for the new U verse account as well. I called ATT several times, explained the situation to numerous representatives since then. I was told: 'sure, we will cancel it, no problem.' It still shows a bill for February now.Last time I called them at the beginning of this week; I have the ID of the agent I talked to. I also printed the online conversions I had with several representatives. I am not sure what I do. What is your advice? Anybody else had the same situation?
[Legal discussions are not permitted per the Guidelines]