At&t won't give me refund and won't cite policy stating why.
For those that dont want to read - General Question that needs to be answered: What's the *OFFICIAL* Refund Policy for a Non-Returned Receiver Fee? And can you provide the source to be cited?
Hi, so my issue is that I am returning a receiver to At&t after their 21 day policy, which means they'll charge me $150 but refund me as long as I return it. I called At&t before returning it to verify this, however, upon returning it, they refused to refund me.
The policy which is on the website states:
"AT&T Policy for In-Warranty Returns - It's best to begin your return within 10 days of your notice to return equipment to avoid any non-return charges to your account. If you do not return your equipment in undamaged condition within 21 days of the service change/disconnect date, an equipment non-return charge of $150 per item will be billed to your account or credit card on file. If you return equipment after 21 days, allow one to two billing cycle for the non-return charges to be removed."
If this isn't the correct policy, can you state what and where the correct *Official* refund policy for a non-returned receiver is? Is there a max time limit you have to return the item by in order to receive a refund?
Every rep I have spoken to says they can't find an official policy. Are businesses required to provide customers what their fees and official policies are for returns, etc?
Thanks in advance for your help.