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slantro's profile

Contributor

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3 Messages

Tue, Aug 9, 2022 1:07 PM

AT&T reward center makes it hard to submit my invoice from former ISP for reimbursing Early Termination Fee (ETF)

After I switched from Xfinity to AT&T Fiber 1000, I got an email from AT&T alerting me to claim the reward. I uploaded my  Xfinity invoice. Unfortunately, I uploaded the wrong invoice without showing ETF. AT&T notified me of that.

Now I got my final invoice from Xfinity. I logged into my AT&T reward account and found no uploading button to upload my new invoice.

I called AT&T and waited for more than 1 hour. The rep gave me this email address "[email scrubbed]", which is an invalid email address (my email was bounced back).

It seems that AT&T intentionally made the claim process hard so that people will give up the reward they deserve.

Disappointed.

ATTHelp

Community Support

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200.1K Messages

2 m مضت

Here to help you upload right invoice to the reward center, @slantro.

 

To begin you can try clearing your cache and cookies:

 

If you have an iOS device running Chrome™:

  1. Open your browser.
  2. Tap the 3-dot menu at the bottom of the screen.
  3. Select Settings, then Privacy.
  4. Tap Clear Browsing Data.
  5. Choose Browsing History, Cookies and Site Data, or Cached Images and Files.
  6. Select Clear Browsing Data. You’ll see a pop-up that lets you confirm your selection

Have you tired using a different browser or device?

 

Then you can try uploading your final invoice to the reward center.

 

For further reward-related questions, please call: 800-288-9983

9 a.m. to 6 p.m. (CST), Monday through Friday.
 
Please reach back out if you need any additional assistance.
 
Latoya, AT&T Community Specialist

 
 
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