Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
minnielitty729's profile

New Member

 • 

4 Messages

Sat, Jul 2, 2022 12:09 PM

AT&T… honestly I’m confused and need help

Hello all!! 

So, I’m under my dads phone plan but, I’m moving out. So, I submitted an application to get AT&T fiber internet installed into my new apartment. They sent me an email with my account number, scheduled service and a link requiring me to finish my registration. Great right? No! 

I registered my ID and I log in hoping it would be my account BUT ITS MY DADS ACCOUNT ?!I tried resetting my password and it continues to log me into my dads account. The account numbers are completely different.  I don’t understand how this is possible. I need to be able to log into MY ACCOUNT with my account number so I can see my internet bill etc. 

How do I fix this? 

thank you 

Accepted Solution

Official Solution

JefferMC

ACE - Expert

 • 

29.4K Messages

2分前

Have you (or he) logged in to your dad's account on the PC/browser that you're trying to log in to your account with?  If so, try incognito mode for your account.  Or clear cookies.

New Member

 • 

4 Messages

2分前

I’ll try this. I even tried logging on via my att&t app but it still logs me into my dads account. 

New Member

 • 

4 Messages

2分前

Thank you that worked. 

JefferMC

ACE - Expert

 • 

29.4K Messages

2分前

Sometimes the login information gets cached in the cookies and it can't seem to let go of an old login.  Not normally a problem when you have only one AT&T account to mess with.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.