Atrocious Customer Service
I waited two days. All day last Friday and again this afternoon, Tuesday for AT&T to come and connect my Internet. Friday they promised to show up and that I shouldn't worry. Today they just didn't bother to tell us they wouldn't show up. My wife called back in frustration and canceled our account. I talked to sales and here is their explanation: "Your house is too far from the box. We couldn't connect it." Really? My neighbors have AT&T. You can't connect me on a residential street in a suburb of Columbus, Ohio. And you told me this after I waited for you two separate days with no Internet after I take the time and trouble to call you. Sounds like a lie. I'm not saying it is. Just sounds like one.
No one offered me anything for this trouble. A free month perhaps? In fact, the only person among the many people contacted during this period was a text rep who was very gracious and connected me with the sales department today. No apology or recompense was ever offered other than programmed text responses. And of course I was forced to answer the programmed ending question: "Have I answered all your questions?" Of course I insisted no and they had not helped me. Finally I had to insist on stopping a chat session.
I wanted AT&T Internet because a door-to-door salesman had convinced me of its superior quality. I was reluctant to go with AT&T because of atrocious customer service when I had them about seven or eight years ago. Lesson learned for good. Good-bye, AT&T.