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b69richgmailcom's profile

New Member

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2 Messages

Tuesday, March 28th, 2023 2:44 AM

acp program bill

Billing me for free internet

New Member

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2 Messages

1 year ago

I told Kesha in Tennessee I would not sign up if I am going to receive a bill after signing up and she assured me I wouldn't. ...sure enough after signing up,... you guessed it, I received a bill.

Former Employee

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32.9K Messages

1 year ago

And?

ACE - Expert

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35.6K Messages

1 year ago

Details of that bill could be useful... was the bill for $0?  Did the bill reflect any ACP benefit?

Community Support

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232.3K Messages

1 year ago

Hi there, @b69richgmailcom! We understand that you're having some trouble with your ACP benefit, and we want to help get you pointed in the right direction.

 

Any time you find yourself having problems with your ACP benefit, you'll want to contact our team at the AT&T ACP Center (866-471-0361). They are fully equipped to address any billing concerns that you may have. 

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

ACE - Expert

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64.7K Messages

1 year ago

Of course you get billed, why any rep would see you wouldn’t I can’t explain. If the ACP benefit is sufficient to pay for your internet, the bill should be for $0. If your internet plan costs more than the benefit, you pay the difference. It’s also possible your ACP benefit hasn’t been applied but free or not, there is always a bill.

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