Why do you not want our business??

I have been looking forward to changing to Att fiber since my brothers neighborhood had the lines ran a year ago and spoke well of the service. About 3 months ago the wires were ran at my house and I have checked online multiple time to try to sign up, your website incorrectly shows it is not available. I figured the lines weren't connected yet even though I received a mailer saying the service was available, then about 2 weeks ago my neighbor had a att truck at his house getting the service installed, I could not believe it. I even went to the installing tech and asked if the service was in fact available which he confirmed it was and that he was putting it in for my neighbor. That afternoon I checked online again, still not available.  I know per your tech the service is available but for some reason your company does not want to provide to my neighborhood. I've started to ask why I want to change to you guys when you wont even send a tech to confirm we can have a service you must have spent tens of thousands to have ran.