Gift your grad endless possibilities. Celebrate right now and connect them to their brightest future.
Get superfast AT&T Fiber internet

AT&T related help: AT&T Internet support

rkristoffer's profile

New Member


1 Message

Wednesday, March 8th, 2023 7:15 AM

Was promised a $300 giftcard for adding fiber to my service and am now being offered a service from Nvidia i dont want

I won't stand for it. Att's fiber is inferior to webpass. I would NEVER have signed up for 60mbps without an incentive. Webpass offers 1000mps FULL DUPLEX. and guess what ATT isn't going to refund the two months I've paid to hook up an additional isp so I'm not just going to agree to accept some dumb gaming service i don't want or would use.

Accepted Solution

Official Solution


Community Support


215.1K Messages

3 months ago

Hi there, @rkristoffer! We're here to get you pointed in the right direction.


For help with the $300 Rewards card you were told you would get when you signed up for Internet, you'll need to contact our Rewards Center team. They can be reached by calling 800-288-9983. They are available during these hours: 9 a.m. to 6 p.m. (CST), Monday through Friday. 


Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!


Lacey, AT&T Community Specialist 

New Member


2 Messages

3 months ago

It seems that the individual has strong negative feelings towards ATT's fiber service compared to Webpass, with the former offering only 60mbps and the latter offering a much higher 1000mbps. Additionally, the individual is upset that ATT is not willing to refund the two months of service paid for by the individual while they connected with an additional internet service provider. The individual does not want to accept a gaming service that they do not want or need

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.