New Member
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1 Message
Service agent does not know what’s going on
Customer service agent told me I had fiber and walked me through. Everything told me I had 500 MB download and 500 MB upload fiber, and when they came to install, they did not have the parts needed to come back and notified me that in fact, fiber was not in that area, my service agent clearly told me it was
Constructive
Former Employee
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32.9K Messages
5 months ago
Well they can’t give you what they don’t have. Mistakes are made service maps are sometimes wrong
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ATTHelp
Community Support
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225.4K Messages
5 months ago
We understand that you have some concerns about what services are in your area, Richie_merlo45.
To make sure that we can provide AT&T Fiber to your home, we first need to make sure that address is verified.
To do this, we need to move this conversation privately. This way we can take a look and review your account. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to a bell icon. Once you're there, we can continue this over the phone or in chat if you prefer.
Looking forward to working with you to get the service concern resolved.
Matthew, AT&T Community Specialist
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