Rewards Not as promised.
To Whom It May Concern:
As you review the chat transcript you will see what I was promised for choosing ATT. Initially I only wanted the internet service where I streamed my tv through Hulu. Luis however, enticed me with the $350 visa card offers.
By May 10 and I had received no information. The reward center website did not recognize me so I called. After 55 minutes of being on hold I got to a rep. She did the research and said that I was only eligible for $100 reward because the promo was no longer valid. But as you see below, that is not the contractual agreement by which we enter into a relationship.
So, I asked to speak with a supervisor. She transferred me to Samantha who was super helpful. She has indicated that she would put these through and that I would receive 3 individual $100 cards and an additional $50 for a total of 4 different cards. Samantha was very kind and I hope that in the next three weeks I will receive what was promised. However, what I received on May 21 is four $50 cards for a total of $200. That is $150 less than our agreement.
When do you anticipate that I will receive the final $150 promised?