Tutor
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2 Messages
Rewards Not as promised.
To Whom It May Concern:
As you review the chat transcript you will see what I was promised for choosing ATT. Initially I only wanted the internet service where I streamed my tv through Hulu. Luis however, enticed me with the $350 visa card offers.
By May 10 and I had received no information. The reward center website did not recognize me so I called. After 55 minutes of being on hold I got to a rep. She did the research and said that I was only eligible for $100 reward because the promo was no longer valid. But as you see below, that is not the contractual agreement by which we enter into a relationship.
So, I asked to speak with a supervisor. She transferred me to Samantha who was super helpful. She has indicated that she would put these through and that I would receive 3 individual $100 cards and an additional $50 for a total of 4 different cards. Samantha was very kind and I hope that in the next three weeks I will receive what was promised. However, what I received on May 21 is four $50 cards for a total of $200. That is $150 less than our agreement.
When do you anticipate that I will receive the final $150 promised?
Constructive
Former Employee
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32.9K Messages
5 years ago
This forum is comprised of customers to communicate with other customers to offer advice and share experiences same as any other user. This is a public forum. Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them
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Studentz
Tutor
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2 Messages
5 years ago
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Miriam70
Contributor
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1 Message
4 years ago
This exact thing happened to me a few weeks ago. I switched from Comcast to AT&T because there was a promo going on that promised THREE gift cards, a $200, a $100 AND a $50. One was for ordering the bundle tv and internet, one for going "paperless", and I believe the other for setting up automatic payment. Anyway, the total was $350 but when I called to inquire the person I spoke to said it was only $200, but the email they sent to redeem my reward was only for a $100 card. That's less than 1/3 of the original "bait".
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