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sahaj08's profile

New Member

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3 Messages

Wed, Sep 7, 2022 9:33 PM

Rewards Card missing

The sales agent said I will get USD 300 in gift card so I ordered for my new internet connection. He told me to wait for 30 days to receive the gift card. I only received USD 150 card in my mail. Now when I call the rewards helpline, they tell me I am not eligible for the remaining USD 150. I was lied to by the customer car representative who sold me the plan. This fraud and no one at the rewards centre is able to help me now. 

I could have just ordered online and got USD 250 but I made the mistake of ordering on the phone and trusting the representative who promised me USD 300. He repeated at least 5 times that I will get USD 300.

I am not sure what to do now, I feel highly disappointed and cheated in the first month of starting service with at&t.

ATTHelp

Community Support

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203.7K Messages

3 months ago

Hey there! We understand how frustrating this may be. No worries, we'd be happy to assist you with claiming your full rewards @sahaj08!

 

We recommend checking your reward status for switching to AT&T Fiber. This will help you locate and track your rewards card. Here's how to apply:

  1. Go to the Reward Center and enter your claim number or AT&T account number and ZIP Code.
  2. Upload a copy of your previous provider’s bill showing the early termination fee. The previous provider’s bill must:
    • Be within 60 days of your AT&T Fiber order.
    • Include the same last name or address on your current AT&T bill.
  3. Select Go to see your rewards.
  4. Choose Claim it now.
  5. Confirm and accept the Terms & Conditions, then select Continue.
  6. Enter an email address or a phone number so we can keep you posted on your reward status.

 

Please don't hesitate to reach back out for any future concerns. Thank you for contacting the AT&T Community Forums. Have a great day!

 

Shakendra, AT&T Community Specialist

New Member

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3 Messages

3 months ago

thank you for your reply. I have already checked the above. My rewards is missing the remaining usd 150 gift card which I was promised by the sales representative. 

Still feeling highly dissatisfied and cheated by the sales agent!

Please look into my query and let me know how I can get what I was promised.

ATTHelp

Community Support

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203.7K Messages

3 months ago

This is not the way we would like for you to feel, rest assured we'll get to the bottom of this @sahaj08!

 

You'll need to contact our rewards center at 1(800) 288 9983. They're available Monday-Friday between 9am-6pm CT. They'll be able to take a further look into why you didn't receive the

full amount.

 

Please reach back out for any further assistance. Thank you for contacting the AT&T Community Forums.

 

Shakendra, AT&T Community Specialist

New Member

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6 Messages

3 months ago

double check your email do a search for ATT mine were emailed to me.

New Member

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3 Messages

3 months ago

Hi Shannon,

Thank you for your comment. It is supposed to be mailed, I checked email again just in case. There was nothing.

Never trust what they say on the phone, a usd 150 lesson I learnt from at&t.

ATTHelp

Community Support

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203.7K Messages

3 months ago

Let's see if we can help you get the rest of your reward, sahaj08.

 

To keep your personal information safe, we will send you a Direct Message. Look for the chat icon next to the bell icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

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