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rstahl88's profile

Tutor

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6 Messages

Monday, January 16th, 2017 10:32 PM

Closed

New Customer Questions for AT&T Fiber

Hi,

 

I apologize if these questions have all been answered before.  I am a potential customer for AT&T Fiber (internet only) and work out of a home office, so the reliability of my internet connection is important.  A few questions:

 

1) Will AT&T's customer premise equipment reliably work in pass-through mode?  I would like to use my own router and switch equipment, probably a Cisco 890 ISR and will probably load balance/failover with/to another ISP.  Are there roadblocks to doing this with AT&T Fiber?

 

2) Will I be able to have or purchase a static IP address?

 

3) How reliable is the service.  Will I be fighting with outages every day? 🙂

 

4) If the service is unreliable do I have 30 days after installation to cancel?

 

5) Is this forum the best way to get technical issues with the service resolved?

 

Thanks

 

Teacher

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32 Messages

4 years ago

fiber Is a separate line comes into  house and connects to a ONT then to a modem router or wireless to computer but att's are cheap and you cant buy one so what you get is what you get

Teacher

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32 Messages

4 years ago

that's slow for fiber and no it total amount if you have more then one device it get's slower and slower and slower

Teacher

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32 Messages

4 years ago

15 is the number but ATT will say you are getting the speed and show you on a phone not the computer a nice trick put that's not your computer because ATT duz not know how to set the TCP windows speed you might not get the consistent speed they promise I would check it regularly althought ATT will not credit you you can bit** that will make you happier duz me

Teacher

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32 Messages

4 years ago

you have 15 day's period

New Member

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1 Message

2 years ago

I switched to ATT and the door-to-door salesperson promised the sun moon and stars.

I got the phone hooked up on Friday with the Fiber optic cable and now I can make calls from my land line but can't receive calls. Called Customer Service and they told me it would take 7 days (sat - Friday the 21st to "port" my phone number.  In the meantime, I cannot receive calls.  I work from Home so this is a REAL problem. 7 days to port a phone number is ridiculous.  It takes only a few hours with any other company and often instantly when the order is placed.

Community Support

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232.3K Messages

2 years ago

We understand how important it is to be able to receive phone calls, Gasman55.

 

We're sorry that you weren't advised that it could take a week for your number to be ported. Unfortunately, we don't have the ability to expedite that process. If you need help with anything else in the meantime, we'll be happy to assist you.

 

If you have something else to discuss, please create a new thread. This one is almost six years old and subject to being closed to further posting.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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