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G

New Member

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3 Messages

Tue, Feb 1, 2022 1:10 AM

New Construction House

My new construction house is in a semi-rural area. Both of my neighbors have AT&T Fiber internet, so I was interested in getting it as well. I called AT&T to request Fiber, and they said “Fiber isn’t available at your address”. I tried telling them both of my neighbors have it, and they again  stated it wasn’t available. I searched my address in the USPS Address Lookup, and my address is registered. Can anyone help? 

Thanks, 

dave006

Scholar

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3.3K Messages

8 m مضت

Where are these 2 houses in relation to your new house? Same street, same side of street, closer to non-rural area.

What show when you lookup these 2 houses using http://www.att.com/availability

Do they show up as qualifying for AT&T Residential Fiber: Fiber 300, 500, 1000 or even the two newest tiers 2 Gbps and 5 Gbps?  If they show as active service just chose "New Service' to all available options.

Finally do all 3 houses have aerial or underground AT&T utilities?

Dave

New Member

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3 Messages

8 m مضت

Both houses are beside me, one on the right, one on the left. I am not totally sure if they have underground or aerial. I am pretty sure it is underground. 

I have an underground cable with AT&T flags in my yard for Fiber.

For the address service speeds, it says “an ATT account exists at this address”. It said all speeds available to choose. 

dave006

Scholar

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3.3K Messages

8 m مضت

For the address service speeds, it says “an ATT account exists at this address”. It said all speeds available to choose. 

That just means there is active service at that address. You can't login so you just click the "Blue" new service button to set what is available at either of the other addresses.

Is it possibly that your house was not planned for in the initial development and or there additional units to be be built?

Have you spoken to either neightbor to find out about their AT&T Fiber experience? They may have a Field manager contact phone number that they could share with you.

Dave

New Member

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3 Messages

8 m مضت

My builder said AT&T came and ran a cable across my front yard for Fiber. I spoke to AT&T over the phone and they searched my neighbor’s address and they said “oh you surely are eligible to get it [fiber]”. I believe it’s because of my address not being registered. I just don’t get how it isn’t in the system if Amazon, and our mail comes. 

dave006

Scholar

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3.3K Messages

8 m مضت

@GoBlue80

 I believe it’s because of my address not being registered. I just don’t get how it isn’t in the system if Amazon, and our mail comes. 

How long has your new address been registered with the USPS as that starts the process? It normally takes 2 weeks to propagate.

Does your address even show up under AT&T at https://www.att.com with any services offered?

Check with your 2 neighbors to see if the have a point of contact from AT&T for Fiber service instalation

Dave.

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