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Rhenry88's profile

New Member

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2 Messages

Wednesday, November 30th, 2022 6:06 PM

Neighbors have att internet but I cannot get it

I built two new houses on the same property as my current house that has att internet but att is saying I cannot get internet at those addresses even though I have internet at the current house and it is further from the main hub than the new addresses. The property is a triangle and because of that the two new addresses have another street name.
I have spent over 20 hours on the phone with att and the online website trying to get this issue resolved. I know there are enough nodes available because when I search other neighbors addresses(again further away than my two new addresses) it shows internet is available. 
Please help me in resolving this issue

Accepted Solution

Official Solution

Community Support

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232.3K Messages

1 year ago

Thanks for reaching back out to us @Rhenry88.

 

Here is our information to start the process for an address research request.

 

Please let us know if you have any further questions.

 

Robert, AT&T Community Specialist

Community Support

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232.3K Messages

1 year ago

We can address your request for service, Rhenry88.

 

We can check our system to see if the address is eligible for service, as the other representatives did, but if it's not, we can only suggest that you fill out an address research request form to be notified when service is available.

 

Let us know if you'd like to proceed.

 

Aminah, AT&T Community Specialist

Former Employee

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22.4K Messages

1 year ago

When checking addresses on the other street, can they order fiber internet service?

If not, that street is not part of the fiber buildout allocation.

IF yes, suggests all fiber terminal ports are already assigned to select addresses, adding new housing does not mean new capacity has been added. A (4) port terminal is intended to service (4) specific addresses not 6. 

As stated please call and request an address validation case be opened, should be given a case number with response yes/no available in 4 to 6 weeks. 

New Member

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2 Messages

1 year ago

Yes I would like to move forward with an address request for service 

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