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Wsanders22's profile

New Member


1 Message

Monday, March 6th, 2023 5:31 PM

Language barrier during service calls

It's pretty bad when I have to say "excuse me"...or "huh"....or "I'm sorry, I didn't understand you"  multiple times during a call with someone at customer service.  I called to simply schedule a tech to come out and install a second line in my home, and it was incredibly difficult for me to convey that request because the person I was speaking with could not understand English very well, nor could he speak English very well.  I shouldn't have that problem!!  VERY frustrating as an American!

ACE - Expert


24.9K Messages

3 months ago

What do you mean by "second line"?  Phone line?

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