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Language barrier during service calls
It's pretty bad when I have to say "excuse me"...or "huh"....or "I'm sorry, I didn't understand you" multiple times during a call with someone at customer service. I called to simply schedule a tech to come out and install a second line in my home, and it was incredibly difficult for me to convey that request because the person I was speaking with could not understand English very well, nor could he speak English very well. I shouldn't have that problem!! VERY frustrating as an American!
ACE - Expert
3 months ago
What do you mean by "second line"? Phone line?