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skepticalinfidel's profile

New Member

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2 Messages

Thursday, December 1st, 2022 11:33 AM

Is upgrade to fiber internet mandatory?

I’ve been getting email ads from AT&T saying fiber internet is now in my area and offering deals on upgrading.  Then I got a voicemail message from a name/number I don’t recognize saying AT&T is “getting rid of” old equipment and that I need to schedule an appointment to upgrade.  So is upgrading to fiber required?  Will my current equipment really be obsolete soon?  Nothing on AT&T’s site or in their communications indicates that upgrading is anything but optional.  Was the phone call I received just a deceptive sales pitch?

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JefferMC

ACE - Expert

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30.9K Messages

2 months ago

As far as I know, it is not [yet] required.  You have been called by a pushy sales person who is stretching the truth.  If you want to upgrade, you might want to use the website instead.

browndk26

ACE - Professor

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4.9K Messages

2 months ago

AT&T would like to shut down as much of the copper networks that they have as possible. Some states require the copper phone system to be left intact. There is no requirement to upgrade to fiber. It may be worthwhile to upgrade just to get newer equipment and more reliable service.

tgerstel

New Member

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17 Messages

2 months ago

As the previous replies have said, don't believe it's required.

Assuming you have DSL. Think of DSL as an old beater of a car that's served you well, but it's owner, AT&T, isn't exactly sticking to a strict oil change schedule or worrying about balding tires on it. And they put gas into it a gallon at a time. It's going to break down over time more frequently.

And so if your internet connection is important to you (maybe you need it for work?) and it doesn't cost you any more than you're paying now (I haven't seen dsl pricing in a long time -- but I hear people complaining about the diminished value of it) it probably makes sense to upgrade on your schedule rather than when an outage forces you to.

New Member

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2 Messages

2 months ago

Thanks, everyone.  I have nothing against switching to fiber, only that the salesperson was deceptive in implying that the obsolescence of my current equipment was imminent and that I had to upgrade NOW.  I'll eventually switch, but at the moment everything is working fine and I'd prefer to do it in my own time rather than being tricked into doing it for some salesperson's benefit.

I did, by the way, confirm with AT&T that upgrading is optional at this time.  If anyone else experiences such deceptive sales practices and would like to report it, the number I called was 855-920-0146.

ACE - Professor

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6.7K Messages

2 months ago

Another benefit might be a promotion. I don't think I'm paying that much more (if anything) for fiber 1000 than I was for copper at 50Mbps. It's even possible I'm paying less.

Of course the 1000 upload speeds are also nice.

If you upload a lot of stuff and/or do a lot of video streaming, it may be worth looking into... especially if there's a good price involved.

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