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bryanmb119's profile

New Member

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1 Message

Tuesday, October 4th, 2022 1:07 AM

InstantOn Wifi still with last tenet

I moved into my new apartment and the instanton wifi here is still in the last tenet's name and I can't figure out how to change it, called support twice and they said they're name was taken off but the wifi name for this apartment is still what theirs was and the password is also different, any suggestions?

my thoughts

Employee

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19.9K Messages

4 months ago

I reas two questions, name on account...

The customer has control of account until cancel service. ATT does not pro rate final bill, customer has the account till the end of their billing cycle.

2nd question is changing wifi name and password.... you can restore the settings to original default SSID / password by performing a factory reset of the gateway.

DEPRESS AND HOLD RESET BUTTON FOR AT LEAST 20 SECONDS.

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