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AT&T related help: support
Thu, May 26, 2022 9:19 PM
6 months ago
ACE - Guru
Sadly, you can't request fiber service. AT&T has some process they use to predetermine where they'll run fiber and only a small group of people inside are privy to that knowledge.
The way you'll know is by observing workers on your street running big spools of fiber cabling either underground or on aerial poles if that's how your neighborhood is wired. Then it can take as much as 2 yrs before AT&T can provide you service.
Thank you for giving feedback. Do they not realize that customers are willing to pay ? And they are missing out on valuable new consumers. Sigh
See, there ya go, trying to apply logic to a completely illogical process. 😁
We often joke that AT&T has a room full of monkeys and a map on the wall. They give the monkeys darts and wherever a dart lands on the map, that's where they put fiber.
After reading enough posts about bizarre fiber deployments I'm beginning to wonder if that's more reality than a joke.
Yes but to you realize the infrastructure costs?
How big is your development?
An average Fiber area installation is $2+ million of initial investment with a average potential of maybe 10-15% uptake unless they have an exclusive deal.
Do you already have a Cable Internet provider as that makes it even a bigger risk for AT&T.
ACE - Expert
@SandraJa There are also regulatory and local ordinances that need to be approved, and being as those are governmental agencies (federal, state, local) the machine moves slowly.
Does ATT currently offer internet service at your address?
If yes, what is the speed tier?
While 50% of hardwired addresses will have fiber in (by) 2026 totaling 30 million addresses, means another 30 million will not.
The best option is new construction (greenfield) followed by brownfield with FTTN service that offers internet 25, 50, 75 or 100.
If your best speed is 18 or less, the likelihood of upgrade diminishes.
Just my thoughts
We're here to help with some information regarding fiber SandraJa.
As the ace stated @tonydi there is no sure way to determine if and when fiber would reach your area. Take a look at our article that can help answer some of your questions on how to get fiber internet into your home.
Please let us know if that helps answer your questions.
Charles, AT&T Community Forums
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