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New Member

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1 Message

Wednesday, December 22nd, 2021 1:28 PM

Gift Card Not Recieved

Signed up for the AT&T fiber 300 plan and was told I’d get a 200 VISA gift card. A month and a half went by and still nothing in the mail or my emails. I called the reward center and the lady had said she could give me a 200$ Walmart gift card instead so that’s better than nothing. Still haven’t received that either and was told I could track it in 3-5 days on the reward center and still comes up as I don’t have any rewards.

Community Support

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231.5K Messages

2 years ago

Hey there, nick02, we want to help. Let's meet in a Direct Message on this. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Aminah, AT&T Community Specialist

Former Employee

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32.9K Messages

2 years ago

Um AT&T doesn’t give out Walmart gift cards as far as I know.  

New Member

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20 Messages

2 years ago

I was promised a $50 gift card by upgrading to fiber by June 30, 2022. I did so, but now they tell me I am not eligible for the reward because it was not "authorized."

This is a deceptive business practice. I am going to write to the Wisconsin Attorney General to see if their consumer protection unit will handle this case. Prosecute to the full extent of the law!

New Member

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5 Messages

2 years ago

Same here.  This needs a (filtered by bot for saying klasss_acction_llllawwsuiiltt when I really mean it) Signed up in Dec and promised $300 in rewards card.  No sign of it so I called back to check status.  Escalated with cs/rewards center/billing 6+ hrs, all telling me my phantom rewards have expired.  So their tactic is either tell customers they have to wait or they are no longer eligible.

(edited)

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