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JohnG1140's profile
JohnG1140
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New Member

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20 Messages

Fri, Jul 22, 2022 1:18 PM

Gift Card Fraud?

Did AT&T promise you a gift card and never send it? Or later tell you that you weren't entitled to it, even though you complied with the requirements to get the gift card? You are not alone. Here's what you need to do now:

1.)  File a complaint with the Better Business Bureau; they will confront AT&T about the issue. You can also post to their site and let others know about your experience.

2.) File a complaint with your State Attorney General's office. They will have a Consumer Protection unit . 

3.) File a complaint with your state's Agriculture, Trade and Consumer Protection Unit, if there is a separate entity for that.

4.) Go on social media (such as Facebook, Twitter, Nextdoor, etc.) and let your friends and neighbors know about your experience. Warn them about the deceptive business practices of AT&T. They deserve to know!

5.) If your local TV station investigates consumer fraud, let them know about your experience! They may do a story on AT&T's fraudulent business practices.

6.) File a claim in Small Claims Court in your locality. Some states have statutes that penalize fraudulent business practices. You may be able to collect the amount of the gift card, fees and costs, and perhaps a penalty if your state's laws permit this.

AT&T is banking on the idea that no one is going to bother spending any time or money pursuing such small amounts, and that's how they get away with defrauding customers!  You aren't going to get any help on this site--just company hacks that blame you for not getting the gift card. 

ACE - Expert

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23.6K Messages

4 months ago

Apparently your time is not that valuable if you are willing to spend so much time (and energy) for a $50 gift card.

But you do you.

Constructive

Employee

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29.9K Messages

4 months ago

@skeeterintexas look at the posters history all of his posts or responses to old threads have been closed due to his personal attacks and ranting over 50 bucks seems like a timeout may be in order since he keeps creating the same post over and over 

ACE - Expert

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23.6K Messages

4 months ago

Let's wait and see how this goes.

JohnG1140

New Member

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20 Messages

4 months ago

For those who have been defrauded by AT&T by not getting a promised gift card, file a claim with the Better Business Bureau. They have regional offices. BBB will follow up with AT&T and assist you with your claim. It's sad that you have go through such a hassle just to get what AT&T promised. 

New Member

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5 Messages

4 months ago

It's not $50.  It's $300 rewards in my case.  They intentionally make it extremely difficult to process the claim and none of the support dept has authority to grant any form of compensation well knowing they get the same complaints every minute.  Hence the wait times on phone support are over an hour on this nonsense.

New Member

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5 Messages

4 months ago

@Constructive I'm not surprised at all this happens.  If AT&T doesn't correct this action, I fully support bumping this topic up for newcomers to the forum.

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