Fiber recently installed in our neighborhood

Fiber was recently installed in our neighborhood and several others in our zip code 42103.

address is [Personal Information Removed]

when is the fiber going to be available, it was put in the ground 2 months ago and site says it is still not available.

Responses

ATTHelp

Community Support

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214.9K Messages

2 months ago

We'd love to provide a bit more information regarding our fiber services, @Osborne.

Here are some reasons why fiber may not be in your area:

Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.
Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.

If you believe it should be available in your area, but it doesn't show up when you try to order service, you can fill out an address research request. Just fill out the form, and we'll look into it and get back to you!

Finally, we recommend signing up for fiber notifications. When fiber is available in your area, we'll let you know!

If you have any other questions, just let us know! Thank you for contacting AT&T Community Forums!

Daniel, AT&T Community Specialist

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