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Doscom30's profile

New Member

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1 Message

Sunday, February 5th, 2023 1:21 AM

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Fiber not in my area

There used to be signs up down the road from my house for att fiber yet the only internet option for my area is comcast which i hate but i want the 5gig fiber internet for my house and i cant because att never ran the lines and they need to i live in west monroe,la

Former Employee

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22K Messages

1 year ago

Willing to move?

ATT offers hardwired internet service, not necessarily 5G fiber to 90% of addresses in 71291 and 73% of addressses in 71292.

If ATT hardwired copper service is not available to you I doubt ATT fiber will be, the fiber that does exist down the road could be for cell tower, government, business, or new greenfield developments.

ATT hardwired footprint is scheduled to be 50% fiber by 2026, meaning 50% of existing copper services will not be upgraded. Mulch less so non hardwired areas.

(edited)

Community Support

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229.5K Messages

1 year ago

We're here to assist with your service availability inquiry, @Doscom30!

 

There are various reasons as to why AT&T Fiber is not available just yet such as:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 
  3. The area is not built for AT&T Internet/ Fiber – some areas are not internet ready. The Community team does not have information if or when it will be since installation is factor dependent as mentioned at the top of the page. Distance and equipment can also play a factor in instances like this.
  4. Another competitor services the area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

You can always sign up to be notified of when Fiber is available for your residence as well.

 

Let us know if you have any other quesitons or concerns!


CalebP, AT&T Community Forums

3 months ago

There’s a tiny pocket in Sherman Oaks, CA where the fiber is unavailable. I live in that pocket. Can someone from AT&T explain why? Thanks

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