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jazzman_68's profile

New Member

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2 Messages

Tue, Sep 6, 2022 8:45 PM

Fiber Extension Project in my neighborhood

I currently came across workers working on extending fiber 1/2 mile from my home. After discussing with them, it seemed unclear if the extension would reach my home. Is there anyone I can call to find out if I would be covered when the projects finishes. Also, is it possible to get a quote to continue the extension to my home if I won't be covered? From the talking with the workers, it seems they were planning to stop the block across from my home. We are inclined to pay to have the extension continued.

Thanks,

ATTHelp

Community Support

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203.6K Messages

3 months ago

We understand fast internet is a must, @jazzman_68

 

Here are some reasons why fiber may not be available in your area:

  1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
  2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. The Community team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor services there area - This happens from time to time but it does not mean all services are not available to you. Check out other internet options below!

Note: In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options.

 

If you believe it should be available in your area, but it doesn't show up when you try to order service, you can fill out an address research request. Just fill out the form, and we'll look into it and get back to you! 

 

Finally, we recommend signing up for fiber notifications. When fiber is available in your area, we'll let you know! 

 

If you have any other questions, just let us know! Thank you for contacting AT&T Community Forums! 

 

Raiden, AT&T Community Specialist 

dave006

Scholar

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3.3K Messages

3 months ago

@jazzman_68 

Is there anyone I can call to find out if I would be covered when the projects finishes. Also, is it possible to get a quote to continue the extension to my home if I won't be covered?

No not for residential fiber. It is not designed to be just extended. If it is not part of the original Fiber service area they would have to include you in another Fiber service area. Each Fiber service area has a fixed Fiber Light budget and they can't just keep extending the Fiber lines.

From the talking with the workers, it seems they were planning to stop the block across from my home. We are inclined to pay to have the extension continued.

Most Fiber service areas end at a corner / cross street intersection. Again you can't just pay to extend as you would need additional infrastructure that you would need to pay many thousands. It is the same way with Cable providers. (Most Cable plant expansions start at $15,000.00 and go up from there).

I am sure it is not what you want to hear but for now just consider the fastest service available that actually services your address.

Dave

New Member

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2 Messages

3 months ago

@dave006 

Thanks you for your reply. There has been orange tip poles indicating fiber/cable lines are along my home and street for years. We just noticed they are labeled as ATT. I'm hoping this project will connect us to the network and make fiber services available to us.

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