Get superfast AT&T Fiber internet
A

New Member

 • 

2 Messages

Saturday, August 29th, 2020 1:50 AM

Fiber available at next door neighbor, but not my house???

We are about to buy a new house and my new next door neighbor currently can get ATT fiber and Uverse TV, but at new my house I cannot even get regular ATT DSL or any TV, but satellite. It's literally 20 feet next door. I've been an ATT customer for over 15 years and now will have to switch. Why can't I get fiber and Uverse too? It's right next door.

Accepted Solution

Official Solution

davemize

ACE - Professor

 • 

3.7K Messages

2 years ago

If neighbors on either side of you (not across the street or around the corner) have fiber, try submitting an address validation request at 800.288.2020. Be prepared to give the addresses of the neighbors that have fiber. You'll get a service ticket to confirm the request. Usually takes 1 - 2 weeks to resolve these. You can also try Address Research & Validation  https://www.att.com/shop/unified/availability/address-research-request.html

dave006

Scholar

 • 

3.6K Messages

2 years ago

First when you say new do you mean new construction? That would easily explain the problem. Your new address may not be in the standard address Database.

 

Fill out this web form: https://www.att.com/shop/unified/availability/address-research-request.html

 

It will take a while 14-30 days to hear back. If you don't want to wait you might want to call 1-800-288-2020. Request an Address Validation, and give addresses of neighbors left & right & behind that qualify, give the address of the terminal in the backyard (if you can see it).

If the CSR on the phone has no idea what an Address Validation Request is, ask for a Supervisor. If the Supervisor has no idea, ask for another.

Eventually, someone who knows how to do this will build an Address Validation case. That case has a case # that will start with the letter "F" and have 9 or 10 digits or so after it -- format "F########" or something very similar. Request this "F-Case" number for your records.


Finally if you don't want to wait that long, call AT&T and request a new landline aka POTS service. That will get your address added the fastest.

 

Dave

New Member

 • 

2 Messages

2 years ago

Thank you both for your swift answers! I did call AT&T and the CSR I spoke to said she escalated the request to the backend or engineer department, I guess? To answer Dave, no, it is not new construction, just new to me :) . The house we are about to purchase is in a huge neighborhood that has/is getting fiber, but our house starts the beginning of another neighborhood within it, so it's just weird that they wouldn't have kept going down the street, unless they haven't gotten that far or there is a hold up with the HOA or something. It's already frustrating to have to lose my fiber and Uverse because I'm moving 5 miles away, but to find out that it is available at the next door neighbors house, that's like a punch to the gut. Actually, I work in IT, so I understand how this all works, but I really do rely on my ATT fiber as I work from home. Xfinity is just crap and I would do anything to keep from having to have them. I will give this web form a try and I probably will call back and speak with a supervisor just because I don't always trust the CSR knew what they were doing. Thanks again! I hope I can keep my fiber.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.