Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Get superfast AT&T Fiber internet
tiffnboone's profile

New Member

 • 

3 Messages

Wednesday, November 2nd, 2022 4:36 PM

Dissappointed that I did not receive my AT &T gift card.

I switched from being a Spectrum customer for 20 years to AT &T internet. I signed up online because I was offered a $200 gift card for switching. I read all the fine print and signed up for the Fiber optic plan. I did this in August. I inquired about my gift card in October and was told I did not have the plan the card was offered for. After having a two hour long chat with a wonderful representative (chat id 426543717478305829) she was not able to help me. She referred me to the loyalty program and after speaking with them, they referred me to the rewards program that which in turn, said they could not help. Evidently, my plan was changed when it was installed as the fiber optic was not available in my area although, I signed up for it and it let me create my account. I am very disappointed in AT &T for false advertising and for not making good on a promised reward that was no fault of my own. I am thinking of switching back to Spectrum now due to this issue. 

Constructive

Employee

 • 

30.4K Messages

3 months ago

So why would you expect a gift card for something that isn’t available at your address?

New Member

 • 

3 Messages

3 months ago

Because when I signed up online, I was on the correct plan. Evidently this happened when they came to install. No one informed me of this and AT &T put me on a different plan. It was the same cost monthly so I assume that is why I was not informed. 

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Hello tiffnboone, let us address your concern about the reward card.

 

As previous representatives have stated, your account did not qualify for the reward card because the plan you received did not match the plan from the offer. We understand that sounds confusing, however, we cannot issue a reward card for a plan that does not include one.

 

We would be happy to place a courtesy credit on your account as an apology for your experience. If you'd like to proceed, just let us know.

 

Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

New Member

 • 

3 Messages

3 months ago

Thank you Aminah! 

As I mentioned, when I created the account online, it was showing availability at my address for the service that would have provided the gift card. Unfortunately, when the install was completed, that service was actually not available. This was no fault of mine but AT & T's. I am disappointed that the gift card cannot be honored but if you are able to apply a credit to my account, it would be very much appreciated. 

Thank you! 

ATTHelp

Community Support

 • 

207.7K Messages

3 months ago

Thanks for sharing that information with us @tiffnboone.

 

In order for us to further help with a courtesy credit, we'll need to meet you in a DM and gather some information to take a closer look for you. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

#14629083

#14629083

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.