Earbuds, cases, wireless speakers, and the latest devices. We've got the season's hottest gifts!
Get superfast AT&T Fiber internet
panton41's profile

New Member

 • 

3 Messages

Mon, Aug 29, 2022 11:44 PM

Closed

Can't get new service at an apartment because the previous tenant never canceled account

Subject says it all and the phone rep's advice for me personally to get in touch with the previous tenant is laughably stupid. Heck, this entire policy is laughably stupid. The physical human being at the address should trump an entry in a database every time with no exception. What if the tenant is in another state? What if they moved to another country? What if they're in prison? Or dead?

Duke Energy let me transfer service with no problems and no questions, but AT&T Internet - which by all rights should be legally treated as a utility like power, gas and water with all that entails - can't do that for... reasons... Probably that their billing system was built for an IBM mainframe in 1967 and was only updated since because of Y2K.

I'll note that this apartment complex heavily advertises AT&T Fiber. When they gave me all of my new tenant paperwork it wasn't in a folder for the complex, or their owners, it said "AT&T Fiber." They literally have it on banner on one of the buildings when you pull into the complex. I specifically chose this complex, and gave up nice things like a dishwasher or being able to keep my dog (he's going back to my ex-wife), because of AT&T Fiber.

browndk26

ACE - Professor

 • 

4.9K Messages

3 months ago

If it is an att connected community, att is the only provider, talk to the apartment management. Usually there’s an att contact for the complex who can get the account cancelled and new service started. 
I’ve read before the policy is to prevent malicious cancelling of service. Ex-husband/wife cancels to get back at ex, roommates, etc. Another policy is service isn’t cancelled until the end of billing cycle. Tenant cancels first week of billing cycle, moves out, next tenant cannot start service. Like it or not, that’s just the way they do it. 

(edited)

New Member

 • 

3 Messages

3 months ago

Meanwhile Duke Energy has no problem...

Like it or not Spectrum would love to retain me as a customer and I've had zero problems with them for 20 years.

Lily Tomlin had a skit in 1976 where she said, "We don't care, we don't have to, we're the phone company." Looks like nothing has changed.

(edited)

browndk26

ACE - Professor

 • 

4.9K Messages

3 months ago

Apartments typically have the power left on when tenants move out. If you don’t want to contact apartment management about the previous tenants service, switch to spectrum. 

New Member

 • 

3 Messages

3 months ago

Switch? I've been a Spectrum customer since 2003 when they were a regional cable company called Insight. It wouldn't be "switch" it would be "take my existing modem and existing service to a new address." Switch is getting AT&T service.

Want to know the single best way to lose customers, or never gain them in the first place, make switching to a new service even the least bit hard. Even the tiniest bit of resistance leads to people simply not bothering.

[EDITED per Community Guidelines]

(edited)

dave006

Scholar

 • 

3.3K Messages

3 months ago

Well I hope you feel better now that you vented at someone that was not involved in the decision process. Ejoy your Spectrum move, your dishwasher and your dog.

These Forums are for Customers to offer assistance to other customers. AT&T Employees may stop by from time to time on their own time to offer ideas and suggestions.

Bye,

Dave

ACE - Expert

 • 

23.6K Messages

3 months ago

.
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.