Can't get new service at an apartment because the previous tenant never canceled account
Subject says it all and the phone rep's advice for me personally to get in touch with the previous tenant is laughably stupid. Heck, this entire policy is laughably stupid. The physical human being at the address should trump an entry in a database every time with no exception. What if the tenant is in another state? What if they moved to another country? What if they're in prison? Or dead?
Duke Energy let me transfer service with no problems and no questions, but AT&T Internet - which by all rights should be legally treated as a utility like power, gas and water with all that entails - can't do that for... reasons... Probably that their billing system was built for an IBM mainframe in 1967 and was only updated since because of Y2K.
I'll note that this apartment complex heavily advertises AT&T Fiber. When they gave me all of my new tenant paperwork it wasn't in a folder for the complex, or their owners, it said "AT&T Fiber." They literally have it on banner on one of the buildings when you pull into the complex. I specifically chose this complex, and gave up nice things like a dishwasher or being able to keep my dog (he's going back to my ex-wife), because of AT&T Fiber.