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npiegdon's profile

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Tuesday, August 2nd, 2022 5:34 AM

Best way to add phone service to existing AT&T Fiber account?

We've got AT&T Fiber (which we're very happy with) with the BGW320 gateway.  Now we'd like to port an existing phone number (from Charter) so that it works when I connect our home phones to the existing fiber gateway.

The main problem is that I can't find the right place on AT&T's labyrinthine website to do this.  90% of "phone" links/searches lead you to wireless stuff.  And I'm guessing the "landline" section probably isn't what I'm looking for either.  Do I need to call fiber support?  Or phone support?  Ideally I'd be able to accomplish something through a web chat; that's my top preference (with calling a support phone number in dead-last place, preference-wise).

Thanks to anyone that can point me in the right direction.

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Official Solution

ACE - Expert


34.3K Messages

2 years ago

@npiegdon , I would refer you to this page:

On that page are two different ordering numbers:

866-906-3031 (listed for ordering a bundle with Internet)

866.931.2180 (listed for ordering the phone service)

I don't know if either one will work. 


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