New Member
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3 Messages
AT&T website says fiber is not available at my address, but it's available at other houses on my road
AT&T recently installed fiber cable down the highway on which I live. I've been checking my address to see if it's available, but it's always said not available, the only thing I could get is fixed wireless (which is what I currently have). There's no option to order fiber. But a couple of weeks ago, I decided to check to see if the houses on either side of mine are eligible for fiber, and they are eligible. The one to my right is about a mile down the road, and the driveway to the one to the left is only about 250 feet away. Other houses farther away on the same highway are all eligible, but mine is still not. I contacted AT&T support about this to see if there was a mistake and somehow my house got skipped when inputting eligible houses, and they said that they would put in a ticket to update it, and it would take 5-7 days and I would be contacted when it is complete. This was 11 days ago and I've heard nothing. What should I do? I really would benefit from having fiber at my residence, and I don't see any reason why my house would be ineligible.
dave006
Scholar
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3.7K Messages
1 year ago
The address that is a mile down on the right does not count as it is too far away. There needs to be a Fiber terminal close enough to your address to provide service.
Now for the house on your left is there a cross-street or corner between your address and the other address? Even if the driveway is near your address is the street address on your same road?
Do you have aerial utilities with a pole on or very near your property?
As for waiting for the address verification request just keep checking back until about 30 days after your request and if your address is really part of a Fiber service area then it will be updated in the system to show service is available.
Dave
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Boreo
New Member
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3 Messages
1 year ago
The nearby house is on the same street address. There's a side road that meets the highway between my house and that house, and houses on that side road are eligible for fiber.
As for aerial utilities, yes, there's a pole on my property.
Thanks for the reply.
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Boreo
New Member
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3 Messages
1 year ago
Are fiber cables not buried? They spent a lot of time burying something with orange and white poles above ground that mention AT&T, I don't remember what they say exactly. To my knowledge, they didn't do any work on the aerial lines on the highway.
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dave006
Scholar
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3.7K Messages
1 year ago
It varies. If you have aerial utilities then AT&T Residential Fiber would be overhead. If you have underground utilities and no Utility poles then AT&T Residential Fiber would also be buried.
In your example above if you see the Orange / White poles along a buried line that is 99.9% not Residential Fiber but long haul Fiber or Fiber for a Cellular tower or other commercial or public service (examples: city government, county, schools), use not for residential customers.
Dave
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