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hunte567's profile

New Member

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5 Messages

Sat, Jul 16, 2022 8:01 PM

At&t Fiber wanted

Everyone in my area has At&t Fiber except my street.  We are surrounded by At&t fiber.  We were told 3 yrs ago that it would be a couple of months and we are still waiting.  There is no phone number to call to check.  We would like some help as to who to contact.

detuch254

ACE - New Member

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255 Messages

5 months ago

You can call them:

800-288-2020

Just be sure to say that you are calling about AT&T Fiber when the robot asks for the service.

dave006

Scholar

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3.3K Messages

5 months ago

@hunte567 

What shows as available at your address when you use this link:

https://www.att.com/availability

Don't waste your time calling 1-800-288-2020 as they have no information on any currently active or planned Fiber rollout.

Do you happen to be on a Mixed use street or is it all residential?

Dave

my thoughts

Employee

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19.7K Messages

5 months ago

Street nearest major intersection with zip code?

Aerial or ground terminals?

Pics if suspect fiber connections?

New Member

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5 Messages

4 months ago

My street is all residential.  Green Ave and Hwy 69. 77627

my thoughts

Employee

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19.7K Messages

4 months ago

There are several pockets in your area without fiber, fiber is to your north and west but not much east heading to the airport in your direction.

https://broadbandnow.com/ATT

Click on the map, choose fiber lower left side then zoom in to your area.

(edited)

New Member

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5 Messages

4 months ago

There is not much around me past the next street.  Why did they stop on my street.  It was suppose to be completed 3 yrs ago.  Id like to talk to someone and get an answer.

dave006

Scholar

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3.3K Messages

4 months ago

@hunte567 

There is no contact that can provide you a specific answer. That's why AT&T and other ISPs never commit to a specific date or schedule. It really sounds you got a bad answer 3 years ago as no AT&T line employee is allowed to provide that level of detail or commitment as many things may change or impact any planned or future expansions.

All Fiber areas have a limit. Each Fiber service area is planned with what is know as a light budget. This determine show many customer over a specific area will qualify for Fiber service.

Normally most Fiber service areas stop at a cross-street intersection. Again it would be helpful to know what AT&T services are currently available at your address if any.

As @my thoughts asked above it would also be helpful to know if your utilities are aerial or buried service. It will not help you get service or a specific answer today as that type of information is AT&T Internal information only.

In some area the Fiber service stops in the middle of a block or on one side of a street again due to the planned install light budget. Each Fiber service area can't just be added like an extension from one street to another it has to stop somewhere.

Dave

New Member

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5 Messages

4 months ago

I had DSL but it was terrible. 

ATTHelp

Community Support

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203.6K Messages

4 months ago

We can check our system to determine if your home is eligible for Fiber, hunte567.

 

Thank you, my thoughts and dave006 for the helpful information! There are several factors that come into play that determine Fiber eligibility, as dave006 mentioned. However, we can do a thorough check just to be sure.

 

We'll be sending you a Direct Message to get started. Look for the chat icon next to the bell icon in the upper right corner of the Forums page.

 

Aminah, AT&T Community Specialist

New Member

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5 Messages

4 months ago

Sounds good.

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