AT&T Fiber Status Check

We understand the want for faster speeds in your area, @MBrunicardi! Allow us to shed some light on your inquiry.

When it comes to knowing when fiber will be available we do not know, unfortunately. Dates can change which means telling you what is coming is near impossible. When it comes to why faster speeds aren't available, there are a host of reasons such as:

1. Distance – AT&T Internet is a distance-dependent service. If you are too far away from the equipment, certain services may not be available. This means your neighbor may have service but your home cannot.  
2. Equipment is not available – To get service, AT&T Internet equipment has to be in the area. In some instances, it isn't. As above, this could mean a neighbor may have it but service was not expanded to your home. We do not have information if or when it will be. If you have 1 Gig Fiber and want to upgrade to 5 Gig, please be patient with us we work to expand that footprint. 

You can always sign up to be notified when fiber is available as well by filling out our notify me form. Along with that, if you believe you should have higher speeds, due to someone close to you having them, feel free to fill out an address resarch request form. Doing this will trigger our system to look into potential speeds at your residence. We thank you for your understanding.

Don't hesitate to reach back out if you ever need our assistance again. Thank you for visiting the AT&T Community Forums!

CalebP, AT&T Community Specialist 

Hi Caleb, 

thanks for sharing this information, it’s helpful and sheds a little light on the situation.

I guess I’m just confused for a few reasons:

1.) I received advertising that fiber was coming but that was nearly 1.5 years ago. 

2.) The two technicians that have been out here, one of which was an AT&T engineer, said that it was coming soon, and that they were in the stages of connecting to the “nearby comms substation” and I was told that after expressing consideration to cancel my services.

I know you said there is no way to know, but surely there is a single person in the Austin market that can share whether there are or are not plans for fiber to come to our neighborhood. Are we on a ten year waitlist? Does the one street in our sub division get to be the only Fiber receivers?

I know you may not have the answers to these questions, it’s mostly just frustration with my existing internet experience and the lack of clarity on upcoming internet. 

There are tons of homeowners in our neighborhood eager for Fiber, how can we collectively express that to AT&T?

I also tried the link you shared for request for research however the form is not working properly and won’t let me submit no matter what box I check/uncheck.

Thanks for letting us know, @MBrunicardi.

There's a lot that goes into servicing an area like, permits requests, engineers creating blueprints, adding the lines, and other equipment. There is a lot that goes into it, so you can begin to understand why it may not be available right away.  

There are many crews digging lines, placing equipment, and working on the backend to get service up for many neighborhoods. Unfortunately, there is only so much manpower available. If it was a matter of yes or no, we would rather say yes than tell you it is not ready.

When you see crews digging or placing cable, there is a chance service is on the way. That is not always the case, digging could mean new water, gas pipes, or power cables. 

Our teams do not have information if or when services will be available. We wish we did. The only thing we can do is what is mentioned above like checking your address, requesting a check, or request to be notified.

We do see that you mentioned that you're unable to submit the address research request form. Try clearing your cache and cookies before attempting to resubmit the form. Something in your browser could be preventing the page from working correctly.

In addition to that, you may need to try another web browser. Sometimes, certain browsers can cause problems such as what you're experiencing now.

Let us know if this works! If not, we may need to submit a ticket on our end.

Lacey, AT&T Community Specialist 

Hi Lacey, the link for research request is still not working. I've cleared my cache and cookies. It says my address if not available.

Thanks for letting us know @MBrunicardi. 

In order to further help with your request for Fiber internet service, and your address research request, we'll need to meet in a DM. We'll need to authenticate your account, so we can raise a ticket to research your address for Fiber service. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you. 

Robert, AT&T Community Specialist

In 2021, we were informed that ATT Fiber was getting installed in our neighborhood. After many many many months it was installed on one singular street in our huge subdivision that its approximated two streets away from my house. I was told in February 2022 that it was coming to the rest of the neighborhood by AT&T technicians that were at our property for a different reason. 

As you now know there are no public plans available to customer as to where/ when /  or if Fiber will be available at any specific neighborhood or address. Since as soon as someone promises you a specific date something forces that date to change. Not the techs fault just the plans have a way a ever changing.

My next door neighbor has ATT internet, and for whatever reason the fastest he can get is 25 mbps, meanwhile we have 50. Not sure how that's possible.

It is possible as it is distance based. The further away from the local equipment the lower the max speed. It starts at 100 (near the terminal), 75, 50, 25. Do you know if you have a bonded-pair install? That could account for your service being 50 Mbps and you neighbor only having 25 Mbps. They stopped bonded-installs in most markets and now it is just best effort speeds.

Dave