AT&T Fiber lines have been buried in our neighborhood for over a month, and no one on our street is able to order fiber, or get updates.
Because of personal info I cannot share the street address, but I am at a loss of what to do.
Our neighborhood is a new development, with our particular street having closed on more than 8 houses so far, with many more to come in the next few months. Just before we moved in, an AT&T contractor came to our neighborhood and buried fiber lines on both sides of the street, with access boxes in front of every house. But despite this, none of us have been able to apply for fiber service, the website repeatedly says "AT&T Internet is not available at your address".
In our same neighborhood, a group of houses closed about a month before us and they have all been able to install AT&T fiber. Yet for whatever reason, the houses right next door to this cul-de-sac (our development) can't register to have their service installed.
I have tried everything, including submitting tickets and even going to a physical store and no one has been able to tell me what is causing the delay. It is like our neighborhood has been forgotten! What should we do? Virtually every one of my neighbors has a ticket in right now, with nothing being done so far. Any help would be appreciated!