ATT fiber issue

Has anyone had this issue when getting internet installed with ATT? I live in a new construction in a new neighborhood with fiber ran. I was told that I have up to 5GBps internet at my address. For 2 months att has been giving me billing credits but has never installed the service. They keep saying there is outside facilities issues. It’s been actually approaching 2.5 months. I have $300 in billing credits and have been getting HBO max. This is good because I think that promo has ended. But it’s not a fiber issue because I got spectrum fiber and they came out next day and installed it from the main fiber terminal. Getting 1gb down and 500mbps up. It’s nice but I want ATT. Not only do I have the $300 in bill credits, I also signed up with the $250 gift card. Plus I would like the 2gbps service. My address hasn’t shown up in google maps yet or anywhere else. It was hard for spectrum to find it. Maybe that’s the issue? Not sure. Just wanted to see if anyone else has this issue.