New Member
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2 Messages
AT&T Fiber Discrimination and (Edited per community guidelines) -
AT&T has repeatedly turned down our request to install fiber in our building.
They say fiber isn’t available in our area. However, there is availability for our neighbors directly to our right, and to our neighbors directly across our street.
Any address with a unit number or apartment number is automatically declined, stating that there isn’t fiber in the area.
I will be sharing this with the homeowners, tenants, and the rest of our neighborhood, that this is blatant discrimination against low income housing. AT&T receives federal funding through The Affordable Connectivity Program (ACP) which is a federal government program that provides a benefit on internet service for eligible low-income households. We will make this a (Edited per community guidelines) (Edited per community guidelines) under Title VI.
Ticket number: 1634634
Juniper
ACE - Expert
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31.2K Messages
5 months ago
Across the street doesn't matter. What matters is if residences immediately to each side (same side of the street) have fiber.
A single residence is different from an apartment building as well. An apt building, or other such multi dwelling unit, usually has to be updated by the contracted System Operator in addition to AT&T running the line to the building which has to account for all apartments.
Upon the small chance it is a database error, you contact AT&T and request an address validation. This has them check the database against the physical infrastructure. As they have a tech go out among their other duties, it may be weeks before getting a solid determination.
However, AT&T is under no obligation to run fiber to any specific place. They roll out to areas under their own choice. If your place ends up not being in their upgrade plan, then you must find another internet service provider (ISP).
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Dallasnatives75246
New Member
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2 Messages
5 months ago
the moderator keeps deleting my photos.
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Juniper
ACE - Expert
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31.2K Messages
5 months ago
Starting to seem like it wasn't run to the end of the block on your side of street, or it is at capacity.
I would caution against using brown/red/green labels on an area with a lot of landscape.
(edited)
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dave006
Scholar
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3.7K Messages
5 months ago
Those look like individual residential units. They are served in an individual address bases. A MDU is a much more complex situation.
Do you own or manage the MDU? AT&T can only work with the owner or building management and they have to agree to any enhancements. How many units are in your Building?
Do you have another Internet provider that currently services your address?
Dave
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