New Member
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1 Message
ATT DID NOT PROVIDE GIFT CARD AS PROMISED
Hello Att, I have been calling the rewards center to no avail. I was promised a 300$ gift card through sams club and it was not delivered.
I have escalated this issue as I have been calling daily since April 7th when I opened services, and now I was told that since 120 days have elapsed, I am now uneligible for my gift card. Even though I have been calling in regards to my gift card since April.
I am very frustrated and I feel as though this has been orchestrated intentionally so that I would lose my gift card.
Someone PLEASE assist me. I shouldn't be punished for now redeeming a card in 120 days when I was refused assistance.
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Former Employee
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32.9K Messages
1 year ago
at&t doesnt issue sams club cards those are issued by sams club, has nothing to do with at&t
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
There's your problem. You didn't order through AT&T, you ordered through a third-party reseller. Resellers have a history of making stuff up to get a sale.
Normally AT&T just points people back to the reseller but Sam's Club must have made enough people angry that AT&T has set up their own team to deal with Sam's Club problems.
Call 1-855-972-0089 and see what they can do for you. Please come back and report what happened, good or bad.
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Lettiecasares03
New Member
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1 Message
1 year ago
I was told I would get a $300 Sam Club card to sign up with new services there , and I did and still nothing I’m on the phone with the rewards center abs I been on hold for 1 hour and 30 mins and still no one has picked up … I think the AT&T there in Sams club lie , there was even a flyer there that said get new services and you will get a $300 gift card !! But it’s all lies …
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
@Lettiecasares03 Did you try calling the number I provided?
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