New Member
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5 Messages
AT&T did not deliver reward cards as promised
Hi,
I signed up for att fiber in Dec 2021. I was promised 3 reward cards for $50, $150, and $250.
I contacted the chat support from my account several times after 6 weeks of installation and they promised that it escalated and I will get the cards soon,
In March 2022 I got an email to claim only $50 and I did.
I again contacted at&t support and they said it's escalated and will be taken care of.
I called them again today (june 2022) and they provided a new customer care number ,when I called them and repeated what happened, they said 4 months past and this needed to be compensated through other means,. So when I contacted at&t customer care again they said I need to contact rewards center again,
1. at&t not providing something not promised to new customer
2. Different teams instead of working between them making fun of customers and asking them to call several customers care.
please advise what the will be the next step, I am thinking about canceling at&t switching back to Xfinity. it's not about the money but how I was treated as a new customer in at&t.
ATTHelp
Community Support
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221.6K Messages
1 year ago
Let's get to the bottom of your rewards concern, @balakryshna!
First, we sincerely apologize that you've had this experience with us! Allow us to turn this around for you. We will be moving this conversation into a DM so we can take a deeper look at your account. Be on the look out for a chat notification in the upper portion of the page.
We look forward to speaking with you!
CalebP, AT&T Community Specialist
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balakryshna
New Member
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5 Messages
1 year ago
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balakryshna
New Member
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5 Messages
1 year ago
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ATTHelp
Community Support
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221.6K Messages
1 year ago
Hi, @balakryshna!
We sent you a DM to discuss your rewards. Please check the upper portion of your page for a chat notification so we can proceed!
CalebP, AT&T Community Specialist
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zsbordelon
New Member
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1 Message
1 year ago
Exact same thing happened to me. I had fiber internet installed Jan 6 of this year and never received reward notification email or letter. The customer service rep even admitted that they show that no reward letter was sent. They say I didn’t respond to the redemption letter within the time they give you to respond. How do I redeem offer when their site says to wait until offer shows up in Rewards. I checked rewards account, emails, mail and nothing ever showed up. When I called they offered to credit my account a laughable $67. A promise of $450 to get your business and then trying to make you feel like you did something wrong to not earn what they promised is shameful. I’m very close to canceling internet and phone services over this.
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balakryshna
New Member
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5 Messages
1 year ago
Hi create a new thread on this website and a customer care representative will get in touch with you , they seems professional and listen to us
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ATTHelp
Community Support
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221.6K Messages
1 year ago
We're sorry to see that you didn't receive your card, zsbordelon!
Please reach out to the Reward Center at 800-288-9983 to request that a card be issued. If you have a screenshot of the offer from when you signed up, that would be a great help.
If you need assistance with anything else, don't hesitate to reach back out and let us know. Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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221.6K Messages
1 year ago
Hi, @balakryshna!
We sent you a DM to discuss your rewards. Be sure to check the upper portion of your page for a chat notification so we can proceed!
CalebP, AT&T Community Specialist
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balakryshna
New Member
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5 Messages
1 year ago
Hi thanks for the help 👍
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kt_beth81
Contributor
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2 Messages
1 year ago
This exact same thing happened to me with the same time frame of activation (end of December 2021), but I never ANY of my cards. I was promised $200, $250 and $50 and have screenshots to confirm that they were applied to my online order. I've reached out in the past and was told to be patient and to not call before 8 weeks has passed. I've tried calling after the 8 weeks passed and been put on hold for over 40 minutes.
So tonight I decided I was going to get it handled, but I've been on the phone getting the run-around for over 2 hours. After speaking with someone in the Rewards Center I asked to be transferred to a Manager but was instead transferred to the Billing Department and was then transferred to the Loyalty Department. The first rep in that department I was speaking with seemed knowledgeable and was making some progress but when he put me on hold, a rep from the Rewards Center picked up and I had to start from the beginning. I am beyond frustrated and disappointed in the way this is being handled. I'm ready to cancel all of our AT&T services.
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